By Marc Stoiber
The marketing of SRIs, like sustainable marketing in
general, has not brought responsible investing into the mainstream.
Why? As marketers, we're being severely limited.
July 11, 2011 - About two months ago, Joel
Makower made the claim that "green marketing is over." Makower believes
green marketing as we know it has failed us--the great consumer
revolution simply hasn't materialized, and sustainable products
continue to limp along as niche players.
All this, despite growing evidence that these products are
hitting the mark as far as price and quality are concerned. It's
perception that's killing them.
Nowhere is this more true than in socially responsible investing
(SRI). Look at index after index, and you see SRI funds that
consistently outperform their non-responsible counterparts. It's
easy to understand why, if you consider companies incorporating
sustainable and socially responsible practices are generally also
innovative and forward-thinking in other areas--which tends to lead
to better returns.
Cliff Feigenbaum, publisher of Green
Money, believes that SRI is gaining wider market acceptance,
but still remains niche. As he told me, it's migrated from
values-based personal investors to become part of much larger
institutional portfolios, but only a minute part of these
portfolios. It would appear institutional investors include SRI
funds to tick off a box for trustees and shareholders.
So what can we as marketers do to change the perception of SRI
funds to simply good, moneymaking funds? For answers, I turned to a
number of great new studies.
Getting It Right Is The Exception
At last month's Sustainable Brands conference, I had the
opportunity to sit down with James Cerruti of Brandlogic. His
company just released a new study tracking the actual versus perceived
sustainability performance of 100 leading global companies. The
study is the first to pull its perception scores from a narrow
group of key stakeholders: investors, students, and supply chain
partners.
Although some companies did put out a sustainability message
consistent with their actions, the majority were either
unacknowledged in their actions, laggards in both actions and
words, or getting unfair credit for their less-than-stellar
performance.
The study is a glaring indictment of the inconsistencies in
sustainable corporate messaging being put out to key stakeholders
like investors. We as marketers still have a way to go.
Start Marketing To The Majority
Another illuminating study was released at Sustainable
Brands by OgilvyEarth. As Freya Williams, one of the study's
authors told me, green marketers are still busy preaching to the
choir, or trying to convert the defiant unbelievers--while
bypassing the huge (66%) majority of consumers who would be willing
to give green a chance.
If you look at SRI marketing today, this isn't immediately
apparent. Values-based pitches have taken the back seat to
performance, and windmills are slowly fading from the front pages
of prospectuses. But we're still pigeonholing SRI marketing, albeit
more subtly. Among the violations Williams highlighted, there were
at least five that SRI marketers regularly engage in. They
include:
It isn't easy being green: Why are green investments
still presented as a separate category? Why do we spend a
disproportionate amount of time explaining their green credibility?
Why can't we simply put a seal of approval on them, to assure
consumers they perform, and fit the ethical bill.
Green is confusing: So what are they calling SRI
anyway? In the last while, I've heard ethical funds, sustainable
funds, responsible funds, and more. If we can't agree on a name,
heavens knows we won't be able to convey a clear message.
Personally, I like what Paul Herman has created: the Human Impact
Profit index, or HIP. Definitely a better emotional message
than "responsible," and if you break down the acronym, easy to
understand.
Green is the new pink: I understand that appealing to
female investors is lucrative. But by making a pitch aimed at
feminine values, you isolate yourself from 70% of the population:
men, and women who like "cool" men's products vs "girly" women's
products.
Green costs:Lead with the personal profit benefit, and
you won't go wrong. Balance the personal profit benefit with the
values benefit, and you'll introduce niggling doubt that your fund
is a jack of all trades, and master of none, which translates into
lower returns.
Green is suspicious: Almost three-quarters of consumers
prefer an environmentally-friendly cleaner from a big company whose
name is synonymous with bleach, over an environmentally-friendly
whose maker is totally sustainable. Why? Because we all want the
reassurance of going with the tried and true. In SRI, that means
pushing the reliability of the master brand, instead of trying to
carve off a niche.
Learnings
The above watch-outs give us a good idea of our ongoing missteps
in marketing SRI.
Potentially the most valuable learning we can take away is that
we need to distance ourselves from our pitch. Get outside the jar.
We may believe that our marketing is squarely aimed at pitching
performance, but a step back might reveal we're still engaging in
limiting behavior.
If you've been with your company for more than six months,
chances are you're inside the jar. In that case, get some fresh
eyes from outside to look at your work. It's well worth the
green.
Marc Stoiber is a creative
director, entrepreneur, green brand specialist and writer. He works
with clients to build resilient, futureproof brands. Marc writes on
brand innovation for Huffington Post, Fast Company, GreenBiz and
Sustainable Life Media. He can be reached at marc@marcstoiber.com.
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