GLOBE-Net, September 26, 2011 -There has been
much commentary about the fact that consumers have not voted for
sustainability in a big with their wallets.
Green brands generally have not captured more than a sliver of
their markets. So is green business dead you might ask? No way.
Quite the opposite! If anything, consumers are getting much
smarter in their choices of green products, a fact that brand
managers and marketers are responding to with new policies and
products that accelerate innovation, design, consumer insight and
social interaction.
Online marketers have coined the term "zero moment of truth"
(ZMOT) to describe this new reality -- where marketers have to
compete for shoppers' attention online long before a purchase
decision is made. (Google's Jim Lecinski on What the 'Zero Moment of
Truth' Means for Marketers).
And the payoff can be significant. A new report from Scarborough
Research says the "Super Green" - those consumers who engage in the
highest amount of environmentally - friendly activities as measured
by Scarborough - are top earners with a taste for luxury.
(Rise of the Super
Greenies)
This is not just a North American phenomenon. Customers are
becoming more aware of the environmental impact of their lifestyles
and the most successful companies will be those who best respond to
shoppers' desire to 'buy green' according to European retail
leaders.(Green is the colour of
success)
Companies that recognize this change in the marketplace,
and who are able to grasp social media's potential to transform the
way organizations function will secure a significant competitive
advantage over their rivals. (Re-envisioning customer value Opening the
floodgates of new potential).
Some might argue that nothing has changed. Capitalism was
foundedon a simple principle: I create a product or service that
provides you with a benefit, and you pay me. You're rewarded with a
sense of well-being, and I'm rewarded with money. Both of us walk
away happy.
That may still be so, but what appears to be changing is what
constitutes the consumer's sense of well being. Price may no longer
be the determining factor. (Could Well-Being
Become Our New Currency?)
Indeed, the OECD has unveiled a new interactive index that
lets people measure and compare their lives in a way that goes far
beyond traditional GDP numbers. The tool is part of a larger OECD
Better Life Initiative that aims to measure well-being and
progress.(The Better Life Index - Beyond traditional GDP
numbers).
One aspect of this new perspective on well being is that
excessiveconsumption is not necessary for high standards of living.
In recent decades, the same human needs have been met with ever
decreasing energy and carbon levels. (Living Well on a Low Carbon
Diet).
New consumer research demonstrates the market potential in
North America for bio-based and "green" household products with
environmental benefits.
(Consumer Acceptance of Biobased and "Green"
Household Products Set to Rise).
Green consumers are demanding products with a lighter
environmental footprint, and this market demand, coupled in some
cases with increasing regulation around recycling, reuse and waste
streams, means many firms are re-examining the environmental impact
of their products. (Understand when 'green' means premium - and when
it requires a discount.)
A New York Times cover story recently declared "As
Consumers Cut Spending, 'Green' Products Lose Allure." It's a nice
headline and makes it sound like the green product and business
movement is in trouble. The story, while interesting, doesn't
change the reality for business. (Consumers Never Liked to Pay More for Green to
Begin With).
That reality is that true sustainability is now part of the
greenconsumer consciousness.
Marc Stoiber, a frequent GLOBE-Net contributor, says the demise
ofgreen marketing opens a new role for sustainability and corporate
responsibility in the consumer marketplace. And the way innovation,
design, insight and social interaction are being combined with
sustainability is creating new resilient brands and
corporations.
Check out Marc's insights in an upcoming webinar -Introducing thePost-Green
Business.